Everything Need to Know

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email. Simply click on the link to check your order’s real-time status.

When will my order be dispatched?

Orders are processed within 24-48 hours. You’ll receive a confirmation email with tracking details as soon as it’s shipped.

My tracking link isn’t updating. What should I do?

Tracking updates may take 24-48 hours to appear. If you don’t see updates after this time, please contact our support team for assistance.

Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, we may be able to update your address. Please reach out as soon as possible at info@orivewellness.com

Why is my order delayed?

While we aim for on-time delivery, unexpected delays (weather, customs, courier issues) may occur. Check your tracking link or contact us for updates.

Can I cancel my order after placing it?

Orders can only be cancelled before they are processed. If your order has already shipped, you may return it after delivery.

We’re Here for You

Still have questions? reach out to our support team.