General Queries

Are Orive products suitable for everyone?

Yes! Our products are designed to be gender-neutral, user-friendly, and suitable for all lifestyles. However, if you have a medical condition, consult your doctor before use.

How do I choose the right massager for me?

Each Orive product is designed for specific needs. Visit our Product page for detailed product descriptions and comparisons to find the perfect match.

Are Orive products safe to use daily?

Absolutely! Our massagers are made with certified, high-quality materials and designed for safe, regular use. Always follow the usage instructions provided.

Can I use Orive massagers while travelling?

Yes! Many of our products are lightweight, portable, and rechargeable, making them perfect for use at home, work, or on the go.

Do you offer product warranties?

Yes! All Orive products come with a standard warranty for your peace of mind. Warranty details may vary by product contact our support team for more information.

Shipping & Delivery

Where do you ship to?

We offer worldwide delivery and strive to ship to as many locations as possible. If we’re unable to deliver to your area, we’ll notify you and explore alternative options. For full details, please check our Shipping Policy.

How long does delivery take?

We provide fast and reliable shipping:

  • Standard Delivery: 6-12 business days
  • Express Delivery: 5-7 business days

Delivery times exclude processing time and customs clearance delays.

What are your shipping costs?

  • Free Shipping on orders over £70
  • Standard Shipping Fee: £8.99
  • Express Shipping Fee: £14.99

How can I track my order?

Once your order has shipped, you will receive a tracking link via email to monitor its journey in real time.

Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your address. Please contact us as soon as possible at info@orivewellness.com.

Do you offer international shipping?

Yes! We offer worldwide delivery. Shipping availability may vary by region, so please check our Shipping Policy for more details.

Refund & Returns

What is your return policy?

We offer hassle-free returns within 14 days of receiving your order. The item must be unused and in its original packaging. For full details, please visit our Refund & Returns Policy.

How do I initiate a return?

To start a return, contact our support team at info@orivewellness.com with your order details, and we’ll guide you through the process.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How long does it take to process a refund?

Once we receive your returned item, refunds are processed within 7-10 business days back to your original payment method.

so please check our refund policy for more details.

What happens if my refund is delayed?

If you haven’t received your refund within 14 working days, please check with your bank or payment provider before reaching out to us.

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    Still have questions? reach out to our support team.